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FAQs

Do you supply any Warranty?

With EWC, all Unworn, and Pre-owned watches come with a minimum of a 12 month warranty on the watch movement. This warranty does not apply to damage done by inappropriate use or mistreatment of your watch. The warranty does not extend to the bracelets, cases or watch glasses, nor does it cover any damage done to the case and the movement by water or moisture entering the watch because of a handling error. EWC warranties issued are not transferable.

What is your Returns Policy?

At EWC you have our money-back guarantee on every one of our watches. If you are not satisfied with your purchase, you can bring back or post your watch to us within seven days of receipt unless otherwise stated by us, this does not affect your statutory rights. Each watch must be returned in exactly the same condition in which it was originally sold. For unworn watches, the watch must not have been worn and must have all its box, papers, stickers, seals and protective covers with which it was sold in order for us to accept the return.

Evaluation of the condition of our returned watches will be at the discretion of our highly trained staff.

Why buy pre-owned?

Anybody looking to purchase a quality watch should consider buying pre-owned. If you’re not sure why buying pre-owned is such a good idea, or have some reservations about buying pre-owned, then the following information should help you decide, and may even save you a lot of money.

Pre-Owned Watches Cost Less

The biggest hit of depreciation is during the transition from new to pre-owned. Many pre-owned watches will settle in price after this and depreciation will slow considerably, and some even increase in value through the chain reaction of price increases on new models, desirability and rarity.

There Are More Pre-Owned Watches To Choose From

The watch you coveted as a teenager, or even the one that has just been replaced by a newer model; these discontinued watches are available pre-owned. Choose the watch you want, from the manufacturer you want, all in one place.

Depreciation Can Be Used To Your Advantage

Some manufacturers depreciate much more than others from new to pre-owned – not good news if you bought new, but when buying pre-owned it opens up opportunities to afford far more exotic pieces than you would have otherwise expected. It also means you can consider the piece you really want without being put off by inherent high depreciation.

Buying Pre-Owned Means Selling Pre-Owned

Depreciation after the transition to pre-owned is much more gradual than from new, and in some cases nil or even appreciating. This means that if something else takes your fancy, selling the piece will not have the same sting on your bank-balance as it would from new, leaving you in a better position to get what you want.

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